SUBMITTING A TICKET FOR SUPPORT
Before submitting a ticket for advice please make sure that you have read through Tips and Tricks in the knowledge base in order to find a solution for your issue.
If you cannot find an answer please read below "Posting a ticket and obtaining help"
When you post a ticket, please make sure you provide us with the information with details of your hardware (processor type, RAM, video card, etc) together with details of your broadband line (ISP, line bandwidth, etc), your router and whether you are hard wired to the router or access it via wireless LAN. It will also help us if you could go to this site to tell us about your internet connection.
If you are using a PC then please complete all the info below and return it to us and it will help us to diagnose your issue quickly.
For mobile Apps
Please tell us your mobile/tablet maker and version as well as what operating system you are using
Please tell us what App version you are using and describe the issue fully
Please tell us what type of computer you are using PC, Mac, Linux or Flash based tablet
Please could you go to this address supportstats.info/ and let it run, copy the ID number and post it back to us.
Could you go here please speedtest.net/ press begin test > then let the test run > click 'share the link' after the test then click 'copy' and paste the results back here. To make it easier for you I have made a little video Speed Test Video
Without the basics, we can't help. It's a bit like phoning up your doctor and saying that you feel bad without describing the symptoms, we need to have some background if we are to be able to help you. If you've gone through the above, we will almost certainly be able to find a solution and you will soon be enjoying the world's first legal independent web TV service.